This is the MOST RIDICULOUS CARELESS COMPANY I HAVE EVER ENCOUNTERED. The corporate office is in Palo Alto and I’m in Irvine, CA. Can you tell me why it is taking 5 days for a package to travelġ 1/2 hours (60 miles)? This STINKS. It showed the tracking progress and the warehouse is an hour and a half from our house. Five days later the email was changed to say that due to COVID it was still sitting in the warehouse but they were pretty sure we should get it within 5 days. Then after another week we got an email that said the package was damaged in transit and would be resent. We connected once again and the first excuse was that they were sorry but the package got lost in transit and would be reshipped. First they said that they didn’t accept phone calls and would only have agent chat. After three weeks of waiting, we inquired as to the delay. We ordered two bedside lamps over a month ago and they still have not arrived. This is the worst company we have ever seen. It doesn’t appear they are manning email either. Order says it will be here by 6/11, well past the date when we needed it and it was delivered after we asked for cancellation. We requested an order cancellation again, this time on the website because that was now a selection on the page. I logged into Houzz and sure enough my order finally updated to “shipped.” We tried calling and using chat function and those are no longer being manned. I didn’t receive an email notification saying my order had been shipped, though I was promised one in my order confirmation email. It is now June 4 and I’ve still not received an email response but noticed my credit card got billed. 5 days passed and no return email so I emailed again on May 30, the day we were supposed to receive our order. I tried calling and was on hold forever and hung up. Auto response said a response may be delayed 4-5 days due to COVID-19. Our delivery date passed and on May 24 I emailed Houzz asking for a status. There was no indication on website or in our confirmation that there may be COVID-19 related delays like some companies have posted on their sites. We ordered from Houzz vs another vendor because we could get the merchandise so soon. We placed an order on May 17 and got a confirmation that it would be shipped by May 22 and delivered by May 30. More Matches Get Pricing Info for Houzz Contact Houzz! Or Contact Support Need help using Houzz? Try their Help Center now! Houzz in the News! Social Support and Contacts Houzz on Facebook! NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Houzz Inc. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact Houzz - Home Design & Remodel. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Listed below are our top recommendations on how to get in contact with Houzz - Home Design & Remodel. Houzz - Home Design & Remodel Contact Information
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